Privacy Policy

This privacy policy will inform you as to how we process, retain and secure your personal data when you visit our website www.captaincompetition.com. It also tells you about your privacy rights and how you are protected by law.

Controller

The controller Jukes Management Ltd is responsible for your personal data. Within this policy, Jukes Management Ltd trading as Captain Competition, Company Number: 16581068 and whose registered office is located at 5th Floor, 167–169 Great Portland Street, London, W1W5PF, England is referred to “we”, “us” or “our”.

We have appointed a data privacy manager who is responsible for administering questions and answers in relation to this privacy policy. If you have any questions about this policy, including any requests to exercise your rights, please contact the data privacy manager.

Jukes Management Ltd
Att: Data Privacy Officer
5th Floor
167–169 Great Portland Street
London, W1W 5PF
England

As a visitor of our site, you also have the right to make a complaint to the Information Commissioner’s Office (www.ico.org.uk). However, in the case of a complaint, we would appreciate the opportunity to discuss your concerns before you approach the ICO as it may be a simple matter we can address and resolve.

Important Information

This privacy policy aims to give you information on how we collect and processes your personal information through your use of this website. This includes any information you may provide through this website, when you sign up to our website or communication, purchase any product or take part in any paid or free prize draw or competition.

It is important that you read this privacy policy (together with any other policy or terms we may provide on specific occasions when we are collecting or processing personal data about you), so that you are fully aware of how and why we are using your information. This privacy policy supplements other notices and privacy policies and is not intended to override them.

This website is only intended for adults over the age of 18 years of age and we do not knowingly collect information or data relating to children.

The Information We Collect

Personal information means: any information about an individual from which that person can be identified. It does not include anonymous data where the identity of an individual has been removed. We may collect, use, store and transfer personal information which we have grouped together as follows:

Contact Information: Home address, billing address, email address and telephone numbers.
Transaction Information: Any payments to and from you as well as details of any products and services you have purchased from us.
Usage Information: Website usage, as well as the usage of our products and services.
Profile Information: Username and/or passwords, purchases or orders, preferences, feedback and survey responses.
Identity Information: Name, username, marital status, title, date of birth and gender.
Financial Information: Bank account and payment card details.
Technical Information: Any IP address or technology on the devices you use to access this website.
Aggregated Information: The collection, usage and sharing of aggregated data including statistical or demographic data.
Communications and Marketing Information: Communication preferences relating to the receipt of marketing from us and third-parties.

We may collect any amount of personal information to offer a visitor or player the opportunity to enter into a paid or free prize draw, or to allow us to run a promotion. If you are a paid or free prize draw winner, it may also be necessary for us to collect additional information and identification from any winner in order to award a prize. In such cases, we will notify any winner at the time a prize has been won should additional information and identification be required.

How Is Personal Information & Data Collected

Direct interactions: This includes identity, contact and financial information which is provided by you at the time of filling in forms or by corresponding with us by post, phone, email or contact forms. This includes any personal information submitted when applying for our products or services, creating an account, subscribing to our services, requesting marketing, entering a competition, promotion or survey, or by contacting us by any means.
Automated technologies or interactions: By interacting with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this data by using cookies and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. (For further information, please visit our cookie policy as displayed on this website).
Third-parties or publicly available sources: We may receive personal information about you from various third-parties and public sources including: Third-party technical data from providers such as Google, Meta and social media providers such as Facebook, Instagram, TikTok and YouTube.

How We Use Personal Information

We will only use personal information when and where the law allows. Most commonly, we may use your personal information: To perform the contractual obligations of both parties that we enter, where we are required to comply with a legal obligation, where we have legitimate interests including those of a third-party. Your interests and rights do not override such interests.

In most circumstances, we do not rely on consent as a legal basis for processing information or your personal data, although we will ask for your consent before sending third-party marketing communications to you. You have the right to withdraw consent to both us and/or any third-party marketing organisation by contacting us at any time via the postal address stated within this policy.

Disclosure Of Personal Information

We may share your personal information with the parties mentioned within this policy for the purposes set out within this policy. We may also share personal information with any business or individual we choose to sell, transfer or merge any part of our business or assets. In the case of a change to our business (including but not limited to ownership or a merger), the new owner or owners are granted the use of your personal information as set out in this privacy policy.

Purposes For Which We May Use Personal Information

Below is a description of the purposes that we may use your personal data, and what information we will use. We may process your personal information and data for more than one area depending on the specific purpose for which we are using your information.

Registering as a customer: Identity Information, Contact Information.
Processing & delivering your order / Managing payments, fees & charges / Collecting & recovering money owed by you, a customer or supplier: Identity Information, Contact Information, Financial Information, Transactional Information, Marketing & Communications Information.
Managing our relationship with you / Notifying you about changes to our privacy policy, terms, conditions or cookies policies / Asking or enabling you to take a survey / Asking you to leave a review about us or a third-party / Enabling you to partake in a competition or prize draw / Suggestions & recommendations about products or services that may be of interest to you: Identity Information, Contact Information, Personal Profile Information, Your Usage Information, Marketing and Communications Information.
Administering, maintaining and protecting our business and website including support and hosting of data: Identity Information, Contact Information, Personal Profile Information, Technical Information.
Website delivering content or advertisements: Identity Information, Contact Information, Personal Profile Information, Technical Information, Your Usage Information, Marketing and Communications Information.
Measuring and understanding the effectiveness of our advertising: Identity Information, Contact Information, Personal Profile Information, Technical Information, Your Usage Information, Marketing and Communications Information.
Data analytics to improve our company, website, products, services, customer experiences, marketing, communications, customer relationships: Technical Information, Your Usage Information, Marketing and Communications Information.

Unless we reasonably consider that we need to use it for another reason, we will only use your personal information for the purposes for which it has been stated. If we are required to utilise your personal information for an unrelated purpose, we will notify you and we will explain the legal basis for doing so.

As a participant or winner of a prize draw or competition, you may be invited to participate in public marketing exercises relating to the competition and/or the winning of a prize. If you do not wish to participate in a public marketing exercise, your chances of winning in the prize draw or competition will not be affected. However, if you do not wish to participate in any public marketing exercise and opt-out of being the named the winner, we may still be required to provide your details to the Financial Conduct Authority (FCA), HM Revenue & Customs, the Advertising Standards Authority (ASA) and/or other regulators as proof that the prize draw or competition has been correctly administered and the prize awarded as advertised. This may be a legal requirement that we must comply with upon request of the mentioned authorities and/or additional regulators.

If you are selected as a winner, you may be required to provide specific documents to establish your identity for due diligence purposes in line with AML regulations. Your personal data may also be shared with our payment service provider, to facilitate the cash prize payment whilst complying with applicable regulatory requirements, including anti-money laundering (AML) obligations. Your data may also be transferred outside the UK and EU for these purposes. In such cases, we will ensure appropriate safeguards are in place to maintain a level of data protection equivalent to that required under UK and EU data protection laws. To comply with regulation and where this is required or permitted by law, we may also process your personal information without your knowledge or consent.

All competition participants and persons registering for an account on this website agree and acknowledge that personal data may be shared with our partners and suppliers to facilitate prize draw payments and/or the ordering or delivery of prizes. In some circumstances, the sharing of personal data may be with partners and suppliers which are located, or have servers or data retention facilities outside of the UK.

Personal Information Retention

We will retain your personal information for as long as reasonably necessary whilst fulfilling the purposes that we may be required to retain such information. This includes satisfying any regulatory, legal, tax, accounting or reporting requirements. We may also retain your personal information for a longer period in the event of any complaint against us, or in the case where we reasonably believe there is a real prospect of litigation in respect to our agreement with you. To determine the appropriate retention period of personal information, we may consider the sensitivity, amount and nature of personal information, the purposes for which we process your personal information, the potential risk or harm from unauthorised use or disclosure of personal information, and whether we can achieve those purposes through other channels. In certain circumstances, you may formally request that we remove or delete your information (see ‘Your rights over personal information’ within this policy for further information). Additionally, we may also anonymise your personal information for research or statistical purposes, where we may use this information indefinitely without further notice to you.

Failure To Provide Information or Factual Information

Where we are required to collect personal information by law, or under the terms of the contract / agreement we have with you, and you fail to provide information or factual information, we may not be able to perform the contract / agreement we have between both parties, for example, to provide you with products or services, to allow you to enter a paid or free prize draw, or to award you a winning prize or cash prize. In such a case, we may cancel a product or service you have with us, refuse your entry into a paid or free prize draw, or withhold a winning prize or cash prize. Should this be the case, we will notify you at the time.

Marketing Information & Options

We provide you with choices regarding personal information usage when we offer or include you in any marketing and advertising campaign:

Marketing & Promotional Offers

We may use identity information, contact information, personal profile information, technical information and/or usage information to form an option relating to what we feel might interest you, or what we feel you may want or need from our website or us. We use this information to decide which prize draws, competitions, features, services, products and offers may be relevant to you and other users.

By entering a prize draw or competition, requesting information from us, contacting us, purchasing products or services from us or making a request for marketing, you agree to receive marketing and communication from us which may include promotional offers and advertising until you opt-out. Marketing and communication from us may be received by you in the form of any traditional or electronic format including but not limited to post, telephone, email, SMS, social media, instant messaging and voice-over-IP platforms.

Marketing – Third-Parties

We will always ask for your opt-in consent before we share your personal information with any third-party.

Marketing – Opt-Out

You may at any time opt-out of marketing by us or any third-party by clicking and following the opt-out links on any marketing email or message sent to you. You may also contact us directly at captain @ captaincompetition.com to make an opt-out request. Opting out of receiving marketing from us or third-parties will not remove personal information which will be retained due to registering an account, entering a prize draw or competition, requesting information from us, contacting us, purchasing a product or service from us.

Cookies

You may format your device or browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies from us, some parts of our website may not function correctly or become inaccessible.

Third-Party Links

This website may display links and web addresses to third-party websites, plug-ins and applications. Clicking on those links or enabling these connections may allow third-parties to collect or share data about you. We do not control any third-party websites, and we are not responsible for their terms, privacy policies or how third-parties retain, process or keep information secure.

Information & Data Security

We have applicable security measures to prevent your personal information from being accidentally lost, used, altered, disclosed or accessed in an unauthorised way. We have stringent procedures and processes to deal with data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so. Unless required by law or a regulator, we will only offer limited access of personal information to employees, agents, contractors and other third-parties.

Legal Rights

Under certain circumstances, rights under data protection laws in relation to personal information exist. If you wish to discuss or exercise your rights, please contact the Data Privacy Officer.

Rights Over Personal Information

You have the right to:

Request access (data subject access request): To receive a copy of the personal information we hold about you and verify that it’s being lawfully processed.
Request correction: Ask to correct any incomplete or inaccurate personal information we hold. Note: We may be required to verify the accuracy of any new information you provide.
Request erasure (right to be forgotten): Ask us to delete your personal information where there is no legitimate reason to keep processing it. Note: If we can’t comply for specific legal reasons, we’ll explain why.
Object to processing: If our processing is based on legitimate interest (either ours or a third-parties), you may object where it affects your rights or freedoms. You also have the right to object if your data is used for direct marketing. Note: We may continue processing if we can demonstrate compelling legitimate grounds.
Request restriction of processing (You may ask us to pause processing of your data in certain scenarios): This may include while verifying accuracy, if the processing is unlawful and you don’t want it erased, if you need to retain it to bring or defend a legal claim or if you’ve objected and we’re assessing overriding legitimate grounds.
Request data portability: You can request your personal information in a structured, commonly used, machine-readable format, which we can provide directly to you or a designated third-party. This right applies to data provided by you or processed based on consent or contract and handled automatically.
Withdraw consent: If processing is based on consent, you may withdraw it at any time. Note: This will not affect the legality of any processing done before withdrawal, however some services may no longer be available if you withdraw consent, in such cases, we’ll inform you at the time.

Fee’s To Access Personal Information

Accessing your personal information or exercising any associated rights, will not incur a fee. However, if your request is clearly unfounded, excessive or repetitive, we may charge a reasonable administrative fee or decline to carry out a request.

Making A Request For Information – Confirming Identity

To protect your personal information whilst ensuring it’s disclosed only to the correct person, we might ask for additional information to confirm your identity before addressing your request, for example, for access or correction. This is a routine security step. To help process your request more efficiently, we may also follow up with questions relating to personal circumstances and personal information regarding your usage with our website.

Making A Request For Information – Response Times

We strive to respond to all valid data access requests within one calendar month. However, if your request is unusually complex or you’ve submitted multiple requests within a short period of time, processing may take longer. In such instances, we will inform you of the delay and provide regular updates until your request is fulfilled.

Changes To Our Privacy Policy

The version of this privacy policy was last updated on 01/01/2026. Should we make future changes to the privacy policy, we will inform all visitors for which we retain data and for which we have current contactable details.